Refund policy

Privacy Policy

1. Collection of Information

We collect information when you visit our website studiosvintage.com, place an order, or subscribe to our newsletter. The information collected includes your name, email address, mailing address, phone number, and payment details.

2. Use of Data

All the information we collect from you may be used to:

  • Personalize your experience and meet your individual needs.

  • Improve our website and services.

  • Process your transactions quickly and securely.

  • Contact you via email regarding your order or other promotional offers from the studiosvintage team.

3. Protection of Your Information

We implement a variety of security measures to maintain the safety of your personal information. If you have any questions regarding your data, you can contact us at: support@studiosvintage.com.

Terms and Conditions of Sale

1. Scope

These Terms and Conditions of Sale apply to all orders placed on the website studiosvintage.com, managed by studiosvintage.

2. Prices and Payment

The prices of our products are indicated in Euros (€) including all taxes (VAT). studiosvintage reserves the right to modify its prices at any time, but products will be billed based on the rates in effect at the time the order is validated.

3. Orders

Placing any order on the website studiosvintage.com implies full acceptance of these Terms and Conditions. A confirmation email summarizing your order will be sent to the email address provided.

Shipping Policy

1. Processing Times

All orders placed on studiosvintage.com are processed and shipped within 24 to 48 business hours.

2. Shipping Rates and Delivery Times

  • Standard Delivery: 3 to 5 business days.

  • Express Delivery: 1 to 2 business days.

A tracking number will be sent to you by email as soon as your package is shipped. For any questions regarding the delivery of your order, please contact support@studiosvintage.com.

Return and Refund Policy

1. Right of Withdrawal

In accordance with applicable legislation, you have a period of 14 days from receipt of your products to exercise your right of withdrawal with studiosvintage.

2. Return Conditions

Items must be returned in their original condition, unworn, unwashed, and in their original packaging. Return shipping costs are the responsibility of the customer, except in the case of an error by studiosvintage or a defective product.

3. Return Procedure

To initiate a return, please send an email to support@studiosvintage.com with your order number. Once your return is received and inspected by studiosvintage, we will process the refund to your original payment method within 7 to 10 business days.